About Us

A WORLD OF SERVICES

University Behavioral HealthCare (UBHC) was established in 1971 as a division of the University of Medicine and Dentistry of New Jersey (UMDNJ) and is one of the largest providers of behavioral healthcare services in the country.

In partnership with the Departments of Psychiatry at the Robert Wood Johnson Medical School, the School of Osteopathic Medicine and The New Jersey Medical School, UBHC provides academically-based clinical programs and services throughout the state of New Jersey. While furthering the clinical teaching, research and training missions of the University and its medical schools, UBHC provides support for New Jersey State initiatives and public sector programs as well as for employers and the corporate community.

Program Overview

In addition to clinical programs that address the diverse and special needs of New Jersey residents, UBHC offers an array of cost-effective managed care and employee assistance programs that collaborate with organizations in an effort to maximize workplace productivity and job satisfaction while decreasing related costs and risk. While delivering and managing care under risk-sharing, fee-for-service and a variety of funded program arrangements, UBHC is uniquely able to effectively integrate these services through a sophisticated infrastructure that utilizes electronic records and cutting-edge technologies.

A RESOURCE FOR ALL

It is the mission of UBHC to provide the highest quality behavioral healthcare services for all populations in New Jersey. As such, UBHC goes beyond industry standards for responding to special needs by offering treatment services in 13 languages and by operating programs that address our state’s multicultural needs.

Last year UBHC cared for over 15,000 individuals who benefited from over 230,000 services ranging from outpatient psychotherapy to crisis interventions and both acute and chronic care.

UBHC’s services include intensive case management as well as a variety of administrative service arrangements (ASO). These ASO programs are enabled by the technological infrastructure that includes a state-of-the-art call center for centralized access and electronic medical records for system-wide, real- time, clinical decision making.

Our specialty 24-hour peer support programs address the specific needs of law enforcement officers (COP2COP) and educators (AID NJEA). The UBHC Violence Institute addresses a troubling trend in our culture today. And our Behavioral Research and Training Institute evaluates treatment options, ensures quality of care, coordinates research initiatives and provides training through-out our community. Our EAP and Managed Care Programs support local, regional and national employers in an effort to improve organizational effectiveness and management of their behavioral health benefits, reduce costs and disability, and increase work productivity; employee retention and satisfaction.

To ensure ease of access, UBHC offers all levels of mental health and substance abuse services throughout New Jersey. Services are available at over 30 locations owned and operated by UBHC and through an affiliate network of multidisciplinary professionals, hospitals and programs, including intensive outpatient, partial hospital, chemical dependency and residential programs.

UBHC BEHIND THE SCENES

Cutting edge technology enhances healthcare by seamlessly integrating resources and services throughout the state.

UBHC is unique among healthcare organizations in developing technological infrastructure sophisticated enough to successfully manage the needs of a highly complex delivery system. This enhanced capability has led to better client service, more rapid results and reduced costs.

UBHC’s telecommunications system and information technologies are state-of-the-art. Our system-wide electronic medical record, combined with a statewide wide area network linked by high speed connections, facilitates clinical and administrative communications regardless of geography.

These tools help our 1,300 clinicians and staff members make informed and expeditious treatment and referral decisions. Real—time electronic access to treatment history, insurance and other related information has greatly enhanced the coordination and effectiveness of treatment services.

Our system also makes possible a single point of entry for those needing access to professional services, resources or information. This ease of access means UBHC can respond almost instantaneously to caller requests.

This enhanced ability to use, access and collect data also delivers:

  • Improved accuracy in all record keeping
  • Efficient identification of areas needing additional services or locations
  • Targeted hiring, or identification, of appropriate staff to match clinical needs
  • Improved management of regulatory and accreditation compliance data as well as individual compliance data for contract requirements
  • Throughout the system, UBHC aggressively maintains strict compliance with all confidentiality policies as well as security and privacy regulations (HIPAA).

    UBHC PERFORMANCE

    UBHC high performance standards result in significantly better care. Our data-focused program establishes standards and monitors treatment trends, significant and adverse advents, treatment efficacy and patient satisfaction.

    In a field where results have been traditionally interpreted subjectively, UBHC has led the way in setting measurable standards. Our aggressive Quality Improvement Program quantifies efficacy, safety and satisfaction with its services, and then benchmarks this data against national and regional trends.

    To maintain the highest quality care and client satisfaction, UBHC has systematized stringent performance measurements throughout the organization. These results are kept electronically at UBHC, and reviewed continuously to immediately identify areas that require improvement.

    Improved treatment outcomes flow from clinical performance measures that are quantifiable and relevant for the clinical services being evaluated. These quantitative tools measure treatment outcomes in several domains including symptom reduction and improvement in daily functioning. Our results indicate that UBHC programs have been extremely effective. Clinically and statistically significant improvements over baseline of 50% or greater were documented for acute patients, and similar improvements were achieved for outpatients with depression and psychosis.

    Perhaps most importantly is how patients feel about their treatment. Would they recommend UBHC to their friends or family members? At UBHC we aggressively survey our patients and have a 70% response rate to our surveys. Of this vast majority that responded to our surveys, we are proud to report that 90% were satisfied with our services; 85% reported improvements; and, impressively, 92% would recommend UBHC to others.

    UBHC has distinguished itself by rapidly securing follow-up care for hospitalized patients and ranks as one of the top in the country in that important measure. UBHC consistently compares favorably with other organizations that collaborate on benchmarking this type of performance data.